Documentation, download and support

Discover our comprehensive documentation, downloads and support to help you get the most out of our products. From detailed guides and tutorials to handy resources and wikis, we have everything you need to get up and running quickly and efficiently. With our dedicated support team, we are always on hand to answer your questions and help you with any challenges you may face.


Online documentation

Online Knowledge Base

Our online knowledge base contains complete documentation on our system and supports you in implementing your requirements more quickly and efficiently.

Our online documentation is expected to be available by the end of Q4 2023 – stay tuned ūüôā


Our download area

Go to our smart1 download area which provides the following content:

  • smart1 software and firmware
  • Guides and checklists
  • Help and support
    Support request

    Do you need technical

    You already have an energy management system from smart1 and need technical support? Send us an e-mail now at! Our competent multilingual team of technicians will contact you shortly!

    For efficient processing, please provide us with the following information as part of your enquiry:

    General information:
    –¬†¬† ¬†Your customer number
    –¬†¬† ¬†Order number or invoice number
    –¬†¬† ¬†Purchase date of the smart1 system
    –¬†¬† ¬†From whom was the system purchased

    System data:
    –¬†¬† ¬†Commission/asset name
    –¬†¬† ¬†Serial number of the smart1 unit
    –¬†¬† ¬†Unlock Key of the smart1 device
    –¬†¬† ¬†Is a smart1 support checklist available? If yes, please attach!